(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date,
at which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and they were delivered together;
at which you or a third party designated by you, other than the carrier, took or has taken possession of the last item, provided that you ordered multiple items as part of a single order and they were delivered separately.
To exercise your right of withdrawal, you must notify us (Ulrike Isensee, Bernstorffstraße 119, 22767 Hamburg, phone number: 040 4390962, email address: info@ulrike-isensee.de) by means of a clear statement (e.g., a letter sent by mail or an email) informing us of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not required.
You may also exercise your right of withdrawal online by clicking a button labeled accordingly (“Withdraw from the Contract” or similar wording) on our website (ulrike-isensee.de/shop/). If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the cancellation notice as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than 14 days from the day we receive notice of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to contracts
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is essential, or that are clearly tailored to the consumer’s personal needs;
for the delivery of goods that are perishable or whose expiration date would be reached quickly;
for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded, and whose current value depends on market fluctuations over which the business owner has no control;
for the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.
The right of withdrawal expires early for contracts
for the delivery of sealed goods that, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
for the delivery of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package, if the seal was broken after delivery.
(If you wish to cancel the contract, please fill out this form and return it.)
To Ulrike Isensee, Bernstorffstraße 119, 22767 Hamburg, email address: info@ulrike-isensee.de
I/we() hereby cancel the contract I/we () entered into for the purchase of the following goods () / the provision of the following service ()
Ordered on () / Received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for written notifications)
Date
(*) Delete as appropriate.
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